Acceptance of Terms of Use

Please read the Terms of Use and our Privacy Policy very carefully. If you do not agree with any of the provisions set out in this document, you should not use this website.

By using this site you acknowledge and have given consent to users from your company to access the My Account area of this site and all pages therein.

Changes to Terms of Use

We reserve the right to change, alter or otherwise modify these Terms of Use at any time. It is your responsibility to check this page from time to time for updates. The last date of modification is stated at the bottom of this page.

My Account

Polek & Polek is a Green organization. To view your account information, view invoices, statements, please visit the My Account Tab.

Credit Terms

All orders will be shipped C.O.D./ freight collect unless an approved credit line has been established.

Polek & Polek accepts the following credit cards as payment or orders and invoice payments:

• American Express
• Discover
• Mastercard
• Visa

Payment may be sent by wire or ACH.

Remit Payment to Address: Polek & Polek, PO Box 299 - Emerson NJ 07630

NFS Check Policy

Polek & Polek's NSF (non-sufficient funds/bounced checks) Policy is as follows:

• You will be charged a $40.00 returned check fee for each check we receive back from the bank.
• Any company that has three (3) NSF checks will automatically be put on Certified COD or Credit Card only terms.

Ordering Procedures

For your convenience Polek & Polek offers the following services to place all parts and supplies orders:

• Online 24/7
• Toll Free Telephone: 1-800-526-1360 | Local Telephone/ International: 973-439-2700
• Toll Free Fax: 1-800-426-7972 | Local Fax/ International: 973-439-2719
  Get fax order form here
• Contact your Account Representative directly.

Polek & Polek's business hours are from 8:00am to 5:30pm EST Monday through Friday. Orders may be submitted online 24/7. Orders that are submitted on weekend days or after business hours will be processed on the next business day. Orders received before 4:00pm EST will ship the same day.

Ordering Requirements

Polek & Polek will accept orders from office equipment dealers and organizations that retain trained personnel to service their equipment. A tax resale certificate will be required.

All claims for shortages, errors, or product damaged during shipping must be made within 7 days after receipt of goods.

Prices

Subject to change without notice.

Shipping Information

For more information and for carrier details, please visit the Shipping Information Tab.

All shipments will be F.O.B. our warehouse. If you have special shipping requirements not listed below, please contact your Account Executive to determine and set up your Polek Preferred shipping method. We offer the following shipping methods through our Online order processing:

Shipments are sent prepaid and charged on the invoice unless stipulated otherwise by purchaser.

All claims for shortages, errors, or product damaged during shipping must be made within 7 days after receipt of goods.

Return Procedures

Should you need to return merchandise for any reason, please contact your Account Executive so that they may issue you a Return Merchandise Authorization (RMA) number. An RMA Form must accompany all returns to ensure proper credit. Follow the guidelines listed below.

1.  Product must be returned within 30 days of RMA issue date.
2.  RMA form issued by Polek & Polek must be included with the return to insure proper credit.
3.  Resalable product must be returned in original condition, without labels or markings and shipped within another carton. Product not returned in original condition will be subject to a 15% restocking fee.
4.  Polek & Polek will not accept merchandise not listed on this form. Call us for another RMA (800) 526-1360.
5.  All returns are subject to inspection.
6.  Return authorization expires within 30 days from the date of issuance.
7.  Credit will not be issued for 3rd party products, have less than 20% toner remaining, or exceed their rated yield/life cycle.
8.  Please send back merchandise preferably by UPS or FedEx, as they offer tracking numbers should your package get lost. If you must send your package via parcel post, inquire about available tracking services. 

Warranty

Polek & Polek will replace or credit any drum, part, or supply, which does not meet or exceed the original manufacturer's warranty specifications. Drums, parts, toner, and/or supplies returned because of copy quality concerns MUST be returned with sample copies. This will enable Polek & Polek to understand exactly what you are experiencing, and obtain proper credit from our manufacturers. This policy covers wear on the drum, parts, toner, and/or supplies under normal operating conditions. In the event that you encounter a problem with our products, we will credit your account for parts and labor (documentation is required and suspect product MUST be returned), if our products directly caused the issue, upon verification and confirmation by Polek & Polek technicians.

LIMITATION OF LIABILITY. Dealer agrees that Polek & Polek’s liability for any damages or injuries suffered by Dealer, Subscribers, or Users, whether based on a breach of contract or warranty, claim of negligence, misrepresentation or other tort, or on any other legal or equitable theory, will be limited to the lesser of $2,500 or the amount of subscription fees actually paid by the affected Subscriber pursuant to the subscription agreement. Under no circumstances will Polek & Polek be liable for any special, incidental, or consequential damages (including loss of profits, information, data). No action may be brought more than one year after the claim arose.

Updated 1/24/21